1. Introduction

1.1 This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.valedise.co.uk (the “Site”).

1.2 In this Privacy Policy, “we”, “our” and “us” refer to Valedise. See Section 8 for more information about us. 

1.3 By visiting www.valedise.co.uk you are accepting and consenting to the practices described in this policy.

 

2. Personal Information We May Collect

2.1 When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2.2 As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

2.3 We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, see Section 13.

    - “Log data” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

2.4 When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, including card details, email address, and phone number. We refer to this information as “Order Information”.

2.5 We collect information you supply us. This includes information you provide when you submit a contact/enquiry form or feedback form. The information you give us may include your name, age, e-mail address and phone number. We refer to this information as “Enquiry Information.”

2.6 We may use your account data, which includes your name and email address, for several purposes such as running our website, providing services, ensuring website and service security, making database backups, and communicating with you. The term we use for this information is “Account Information.”

2.7 If you subscribe to our email notifications and/or newsletters, we might process the information you provide us to send you the relevant notifications and/or newsletters. We will only do this with your consent. We refer to this collected information as “Notification Information”.

 

3. Cookies

3.1 We use cookies on our website to differentiate you from other users. This helps us to provide you with a better browsing experience and also allows us to enhance our site. For more information on what cookies are, see https://www.allaboutcookies.org/.

3.2 Our website is hosted on the Wix.com platform. For detailed information on the cookies we use and the purposes for which we use them, see Wix’s Cookie Policy https://support.wix.com/en/article/cookies-and-your-wix-site.

3.3 We utilise Google Analytics, which collects information on website usage through cookies. This information is employed to create reports on website activity. To learn more about how Google uses this data, see https://www.google.com/policies/privacy/partners/ and you can read Google’s Privacy Policy at https://policies.google.com/privacy.

 

4. How We Use Your Personal Information

4.1 The information you provide to us will be used to provide you with the information and/or services you have requested.

4.2 We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4.3 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

5. Sharing Your Personal Information

5.1 We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store - you can read more about how Wix uses your Personal Information here: https://www.wix.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

 

6. Data Retention 

6.1 When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

7. Amendments

7.1 We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7.2 We recommend that you periodically review this page to ensure that you are satisfied with any modifications to this policy.

 

8. Contact Us

8.1 For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at valedise.contact@gmail.com.